وظائف فيزا العالمية بالقاهرة Visa
Senior Manager, Managed Services - Visa Consulting & Analytics (MENA)
Principal Responsibilities/Key Results Area
Deliver Managed
services engagements that drives sustainable incremental impact to VISA clients
Client engagement cuts across all lifecycle stages of customers from acquisition
assessment and optimization of traditional channels and digital channels,
portfolio management initiatives from activation, usage acceleration, retention
management, cross sell, new product and program launches as loyalty and
management of loyalty programs, build and implement contact strategy on
authorization optimization and fraud management, that would include setting up,
training outbound tele calling agents, sales teams and customer service units.
Ensure tracking of all engagement and initiatives driven by managed services
Synthesize and manage complex project structures. Manage, facilitate, and
implement consulting services and meet client's business targets (assignment
objectives, project scope, budget, paperwork, vendor management, external
consultants' supervision and project delivery).
Identify new needs in markets and by verticals as governments, merchants,
fintechs to develop new solutions that caters to market demand
Build new solutions and delivery platforms that includes design, identifying
partners internally and externally, pricing and testing through MVPs then
adapting to scale and go to market or pivoting leveraging an agile methodology
Identify opportunities with in visa to partner with different divisions to
collaborate and create end to end solutions to our clients and enable scaling
Visa solutions and products overall.
Work on client site to design and project manage engagements as needed
Work closely with other Visa groups, including Product, Marketing etc., to
ensure a seamless delivery from the client’s perspective
Use VISA and external data to analyze client needs across the focus markets and
identify opportunities for consulting assignments with VISA’s key clients.
To drive business development, coordinate with Country Managers and Account
Executives, run roadshows to accelerate managed services awareness, develop
account plans for managed services, analytics activities and support
Develop project pitches and secure new assignments with clients, as well as
"re-engagements opportunities" via a consultative sales approach in assigned
markets.
Develop and deliver client-training programs and impart best practices knowledge
sharing to VISA clients.
Where appropriate, work with designated practice areas globally to incorporate
best practice, source analytical or other services and leverage global managed
services solutions.
Manage the applicable Visa Consulting budget and resources to perform all
required duties.
Liaise with VISA functional teams (Finance, Audit, Legal, Tax, Sourcing) to
define and implement processes to optimize the daily engagement of vendors and
the relationships with clients.
Managing team workload, providing prioritization guidance for project flow to
improve process efficiency
Work with regional Data Science team to develop high-quality products and
solutions that promote growth and business development for the region
Socialize innovative ideas and approaches that are scalable and have market
demand
Qualifications
Bachelor's
degree or equivalent. Master’s degree preferred.
At least fifteen years of solid experience gained within the banking industry
across consumer, commercial and acquiring business combined with experience in
top-tier consulting firm. A combination of regional and global experience
strongly desired.
Expertise in banking vary across; portfolio and product management, sales
excellence, loyalty program management, risk management, understanding of core
banking systems, digital experience across acquisition, adoption and engagement
overall.
Deep consulting skills and client engagement capabilities. Advanced client
management and presentation skills. Credibility with clients and working teams
and diplomatic skills to extract desired outcomes. Comfortable interacting with
and presenting to senior management of clients and VISA.
Highly analytical with advanced PowerPoint skills and Excel skills. SAS skills
desired but not prerequisite.
Superior project management skills. Fluent communicator.
Results driven, flexible and both internally and externally customer focused.
Able to travel frequently and work on client site for extended periods across
MENA.
Self-motivated and able to use own initiative with limited direction.
Strong teamwork and collaboration skills with the ability to work effectively
with inter-disciplinary groups.
Ability to work in a multi-cultural environment.
Islamic banking knowledge and experience in Sharia compliant product development
is desired but not a prerequisite
Fluency in English mandatory. Arabic and French is desired but not a
prerequisite
Position is based out of Egypt
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