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Risk Management Analyst
Principle Responsibilities/Key Results Area
Work with (typically) 7-12 different ecommerce
merchants to help them manage CyberSource risk management products to prevent
online card fraud
Develop in-depth knowledge of CyberSource risk management products through
research and testing in order to act as subject matter expert to clients.
Take a proactive approach to staying up-to-date with product developments by
monitoring code release notes and knowledge sharing within the team.
Analyze transaction data with a view to optimizing risk management strategies
for clients.
Produce regular, detailed reports that clearly explain to clients the
performance of current risk
management strategies, and if appropriate, how these can be improved.
Maintain a detailed knowledge of industry best practice and emerging trends and
technologies within payment risk management.
Deliver occasional training sessions to clients on the use of CyberSource risk
products. This may be done over the phone or involve giving presentations,
product demonstrations, or whiteboard
sessions.
Valid passport required, occasional to frequent travel required for onsite
training, assistance with implementations or periodic business review
presentations.
Decision Making & Complexity
Independent decision making required on daily basis.
Required to interpret and analyze complex transaction data and identify patterns
and trends, and make independent decisions on fraud screening configuration for
merchants based on this work.
Must be keenly aware of the responsibility involved in such a position, given
that their recommendations for fraud screening configuration changes will impact
which transactions are accepted or rejected by the ecommerce merchant.
Financial & Organizational Scope
Individual contributor working within a global team of Managed Service Analysts,
all working as individual contributors supporting ecommerce merchants in their
respective regions.
No responsibility for a budget or cost center.
Reporting Relationships & Interactions
This role reports to the CEMEA Managed Risk Services Regional Director
This individual will be expected to interact effectively with direct line
management and others at a similar level.
Qualifications
4 years of work experience with a Bachelor’s Degree or
at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA,
JD, MD).
Experience with the Cybersource Decision Manager platform or another ecommerce
fraud solution.
Language skills: Arabic and French preferred
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