فرص عمل بنك HSBC للخبرات
Apply By 02 January 2026
Principal responsibilities
Impact on the Business
Answers (or makes) phone calls from our HSBC customers in a polite and friendly
way, instilling customer confidence and resolving customer’s issues at first
contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and
ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping
up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and
services
Owns and resolves issues and understands how and when to escalate
Requirements
Must be university graduate in any discipline
Must be proficient language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team
environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service
expectations
Wants to do a good job,is concerned about getting it right for the customer and
checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised
applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
No comments